SHIPPING POLICY

We're proud to offer worldwide Shipping on ALL Items! Tracking and secure checkout are provided for all orders.

Processing Time:
We do our best to process & ship all orders as soon as possible. Most orders are processed within 48 hours.

Delivery Time:
It usually take 7-12 working days to deliver to US customer.

Free!!!

📦Tracking your order: 
All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped. 
You can also track your order using your tracking number here. 
Customs & Duties: 
(In most cases, packages shipped to the US don't require any additional fees.)

All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. We can't hold responsibility for that and the recipient is responsible for all customs, clearing, and other fees required to ship internationally.  
Lost / Stolen package:

• Our Customer satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
• If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
• If you have entered the wrong shipping information, you are not eligible for a reshipment or a refund. 

MY ORDER HASN'T ARRIVED:

If you haven't received your order within 35 business days, your order is eligible for refunds or free reshipment. Please email us at: onpetslife@gmail.com

 Local holidays in origin countries that may cause a delay in shipping are not considered business days. 

📩If you are on this page, we assume something with your order went wrong. When in doubt, contact one of our friendly customer care reps at onpetslife@gmail.com or our Contact Us Page.